Hafers Home Furnishings - Non-delivery of sofa already payed in full
I ordered a 3 piece sectional sofa from Hafer's Home Furnishings of Manteca on 2/27/09, putting a $500 deposit down. On 3/13/09 I payed the remaining balance of $3145 in full and was told at that time I would receive my furniture in 6wks. On the 7th week, I had not heard back from them regarding the status of my furniture so I went back into the facility on 5/1/09 to further inquire about when I could expect delivery. I was told at that time that it was "shipped". When asked what this meant I was told that it was "in transit" and would arrive by Monday, May 4th. That day came and went with no delivery and no contact. I was called the following day, May 5th, and told that there was a missing piece and the delivery would arrive May 8th, or the 11th at the latest. On the 11th I received another phone call delaying delivery until the 12th or 13th at the latest. When no further contact was made, I phoned them myself on May 13th at 10:20am and was told no deliveries had come in. I then left for work and received a phone call from my son at 1:50pm stating the furniture store had called asking what time I wanted the delivery made. I had him tell them I expected immediate delivery, but then received a 2nd phone call from my son at 2:20 stating he was told there was a problem with the product and they wanted me to contact them. Upon contact I was told that the product was not manufactured as I had ordered it and they would have to reorder, taking a additional 6wks for delivery. I explained to the store manager that if the present sectional did not fit my room because of improper manufacturing, that I would be refusing the product, cancel my order, and expect a full refund. Until today, I have not received any contact from management or any offers of compensation. I believe that they have conducted business in a shoddy, unprofessional manner and an offer of a "gift certificate" is not going to curb my anger and frustration over the matter. Furthermore, I expect full retribution of the $3645 I payed out and refuse to accept a 25% reduction for restocking charges. I see another fight coming on....